Sanitizing Surfaces

Our Response to Covid


Resident Socialization & Engagement

The major changes brought on by COVID-19 are testing the connections our residents have with loved ones. However our care teams and activity staff are ready and willing to bridge those gaps. Our goal is to help every resident get through this time feeling supported, cared about and engaged. Our resident’s happiness and mental health are vital. Knowing that, we are providing many of the same comforting activities they`ve always enjoyed, but with a twist or two. With out-of-the-box thinking, we are able to keep our residents busy and socially connected in new ways.

Here are just a few ways our residents are staying in touch with loved ones and with each other:

  • Residents have learned to use iPads, Skype and FaceTime so they can see and talk with their families and friends

  • Staff are assisting residents with their cell phones to text message and send emails to families and friends

  • Emails sent to the home from resident’s families and friends are printed and shared with the resident

  • Socially distanced Bingo with disposable or washable bingo cards

  • Hallway karaoke and dancing

  •  Musical window performances

  •  Chair exercises at safe distances

  • Travelling birthday and special occasion cart

  • Socially distanced movie nights

  • Please refer to each homes monthly “Kaigo Connection Newsletter” for information, stories and pictures of activities in our homes.

planting flowers.jpg

Residents at Mission Creek Landing enjoying a nice summer day, planting flowers.

Residents at Fraserview enjoying a cup of warm hot chocolate from our Hot Cocoa Bar.

Safety Measures

We know that the coronavirus is a serious concern for our homes and we want to let you know what measures we have in place, to ensure the health and safety of our residents, families, visitors and staff.

Please be aware of the following measures currently in place at our homes:

  • Any staff feeling ill or displaying symptoms are required to stay home and call their local COVID call centre

  • Staff who are exposed to someone who has tested positive for COVID are required to stay home for a minimum of 10 days

  • Staff are required to get tested if they have symptoms of COVID

  • Active screening of residents, staff and visitors for signs and symptoms of COVID

  • All employees are required to wear a medical mask and eye protection throughout their shift

  • Routine practice and daily reminders for hand hygiene and hand washing

  • Physical distancing of 2 meters is practiced within the homes when possible

  • Anyone visiting the home is required to make an appointment and must wear a mask and use hand sanitizer

  • Meetings and interviews are conducted primarily by phone or video conference to limit in person contact 

  • Additional staff have been hired and trained to screen all social and essential visitors

  • Housekeeping hours have been increased and enhanced protocols are in place for the cleaning of high touch surfaces

  • Frequent education and huddles about proper PPE and handwashing

Carrying Cleaning Supplies

A resident at Creekside showing off her amazing art skills.

A resident at Creekside celebrating Mother's Day with a cup of tea!

A resident at Fraserview setting up for a strike!

Happy laughing grandmother with grandchi

Family & Friend Visitation

Visits are important for both our residents and their families, and we are committed to supporting them in keeping with the provincial and local health authority guidelines. New visitor guidelines for long-term care and assisted living came into effect April 1st, 2021 and are as follows:

  • Family/social visits are no longer limited to one designated family member or friend. 

  • Up to two adults and one child can visit with a resident indoors at a time. Residents may have more social visitors outdoors, in an appropriate location, and in alignment with current provincial health officer guidelines.

  • Family and friends can visit in residents’ rooms or in designated common areas without staff present.

  • There are no longer restrictions on the frequency or duration of visits.

  • Physical touch between residents and their visitors is allowed with infection prevention and control measures, like masks and hand hygiene, in place.

  • Every resident is entitled to regular, routine, frequent opportunities for social visitation, allowing for a minimum of 60 minutes if desired.

  • Residents will be supported to leave the facility for appropriate outings and family visits (not just essential outings). Residents will not be required to isolate when they return from an outing.

  • Visitation will be suspended if there is an active COVID-19 outbreak declared at the site.


Visitor Protocol

  • Visits must be booked in advance and tracked for contact tracing.

  • Visitors must be screened for signs and symptoms of illness prior to every visit.

  • Visitors are required to wear a medical mask.

  • Visitors and residents are expected to practice hand hygiene and respiratory etiquette

Resident playing bingo.jpg

A resident at Mission Creek playing bingo.

Residents at Heritage Square enjoying a small social gathering